Frequently Asked Questions

We're based in Kettering, Northamptonshire, UK. We work with clients across the UK and internationally, with most communication handled via video calls, email, and phone.

Mark McNeece has over 30 years of experience in IT and web development. The 365i brand has been operating since 2002, with web design services running alongside our successful hosting business.

Yes, we work with clients internationally. Time zones haven't been an issue. We're flexible with scheduling calls and our asynchronous communication is excellent.

Three things: genuine technical depth (30+ years experience), performance obsession (we host sites on our own optimised platform), and pioneering AI visibility services that no other UK agency offers.

WordPress is our speciality because it powers over 40% of the web and gives our clients flexibility. However, we can advise on other platforms if WordPress isn't right for your specific needs.

AI Visibility ensures AI systems like ChatGPT, Google AI, and Claude understand and accurately represent your business. As AI-powered search grows, this is becoming essential for digital presence.

Yes! We offer a complete AI Identity package for £295 (one-time fee). This includes all the structured data files AI systems need to accurately understand and represent your business. Available for new websites or as an add-on for existing sites. Learn more about AI Visibility.

A standard business website typically takes 10-14 days from kickoff to launch. Larger projects with custom functionality may take longer. We'll provide a timeline estimate during our initial consultation.

Absolutely. All our WordPress sites include an easy-to-use content management system. We provide training and documentation so you can confidently update content, add blog posts, and make changes.

No, and be very cautious of any agency that claims they can. Search engine rankings depend on many factors outside anyone's control, including algorithm changes, competitor activity, and market conditions. We follow best practices and implement proven strategies to give your site the best possible foundation, but guarantees on rankings, traffic, or sales are impossible. Run from any agency making such promises.

Every project is different, so we provide bespoke quotes based on your specific requirements. A typical business website starts from around £2,000, with more complex sites ranging higher. We'll discuss budget during our initial call.

Yes, we typically require a 50% deposit to commence work, with the balance due before launch. For larger projects, we can arrange milestone-based payments.

You'll need hosting (which we provide through 365i Hosting) and optionally a maintenance plan for updates and support. Domain registration is annual. We'll explain all costs clearly upfront.

Yes, all our websites are built mobile-first and fully responsive. They'll work beautifully on phones, tablets, and desktops.

Yes, through our sister company 365i Hosting. Our WordPress-optimised platform ensures your site runs fast and secure. You get the benefit of integrated support from the same team.

Every website we build includes SEO fundamentals: semantic markup, fast loading speeds, proper meta tags, and schema.org structured data. We also offer dedicated SEO services for ongoing optimisation.

Very. We implement security best practices, use SSL certificates, keep software updated, and host on PCI-compliant infrastructure with DDoS protection and malware scanning.

If you're on a maintenance plan, contact us and we'll fix it promptly. Even without a plan, we offer reasonable hourly rates for fixes. We also maintain automated backups so we can restore if needed.

Maintenance plan clients receive priority support with same-day response during business hours. Non-urgent queries are typically answered within 24 hours.

Yes! We can turn your notes, ideas, and guidance into polished, SEO-optimised content. You know your business best, so we'll need your input to capture your voice and expertise, but we'll handle the writing, structure, and search optimisation.