How We Work

A straightforward web design process designed for clarity, collaboration, and results.

Every successful website starts with a solid foundation. As a Kettering web designer with over 30 years' experience, I've refined a professional web design process that delivers results without the usual agency headaches.

Whether you're a local business in Northamptonshire or a company anywhere in the UK, you'll work directly with me throughout your project. No account managers, no miscommunication, just a transparent project workflow that keeps you informed and in control at every stage.

Why a Structured Process Matters

Working without a clear process leads to missed deadlines, budget overruns, and websites that don't meet expectations. Here's what you get with a proper methodology:

No Surprises or Hidden Costs

You'll know exactly what you're paying for before we start. Clear scoping means no unexpected invoices halfway through your project.

Clear Milestones & Deliverables

Each phase has defined outputs and checkpoints. You'll always know where your project stands and what comes next.

Your Input Shapes Every Decision

This is your website, not mine. You'll have opportunities to review and provide feedback before anything is finalised.

Predictable Timelines

I give honest estimates based on real experience, not optimistic promises to win the job. When I say a date, I mean it.

The 5-Step Web Design Process

Every project follows this proven methodology. Here's what to expect when you work with me.

Discover

We start by understanding your business, goals, and audience. Through conversation and research, we identify what your website needs to achieve.

Initial consultation call
Business goals analysis
Competitor research
Target audience definition
Technical requirements gathering

Design

We create designs that reflect your brand and engage your visitors. You'll see concepts and provide feedback before any code is written.

Wireframe development
Visual design concepts
Mobile-first approach
Revision rounds included
Final design sign-off

Build

Your approved designs come to life with clean, fast, SEO-ready code. We build on WordPress for easy ongoing management.

WordPress development
Responsive implementation
Performance optimisation
SEO foundation
Content population

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Launch

After thorough testing, we launch your site on our optimised hosting platform. You'll receive training on managing your new website.

Cross-browser testing
Performance verification
DNS and hosting setup
CMS training session
Go-live support

Support

Our relationship doesn't end at launch. We offer ongoing maintenance, updates, and support to keep your site performing.

Ongoing maintenance plans
Security monitoring
Performance tracking
Content update support
Priority assistance

What Makes Our Process Different

Clear Communication

No jargon, no assumptions. I explain everything in plain English and keep you informed at every step of your website project.

Realistic Timelines

I give honest estimates based on real experience and stick to them. No scope creep, no surprise delays.

Personal Service

You work directly with Mark, not a rotating cast of account managers. Your project gets the proper attention it deserves.

How We Compare

Not all web design experiences are created equal. Here's what sets working with 365i Web Design apart from the typical agency experience.

Aspect	365i Web Design	Typical Agency
Communication	Direct with Mark, the person building your site	Account manager relay, messages lost in translation
Design Revisions	Unlimited reasonable revisions until you're happy	Capped at 2-3 rounds, then charged extra
Timeline Estimates	Honest estimates based on real experience	Overpromise to win the job, underdeliver later
Post-Launch Support	Ongoing relationship and maintenance options	Invoice and disappear until next project
Project Attention	Your project gets focused, dedicated time	One of dozens in a production queue
Pricing Transparency	Clear, itemised quotes with no surprises	Vague estimates, scope creep charges

Durga Gandhi

3 weeks ago

I would give 10 stars if I could. I signed up to 365i as I wanted to move away from WIX, and this seemed like a reliable and cost effective way to do it. What I didn't appreciate, was how much work goes into the back end of making a website. I am a total newbie, I have never had to make a website from scratch before, and I made all of the errors along the way. Mark noticed I made an error when moving my domain name, and proactively sent me a message tellingme what I needed to do. I then managed to do something wrong so my client emails were no longer coming through to me, and at the same time, had made a mistake on workdpress which blocked me from signing in. Advice on the internet was complicated or said I had to start again. I opened a ticket, and Mark fixed it within a few minutes. He also explained a few things I needed to update (that I never, ever would have known), and did those for me too. I am so pleased I chose such a helpful and responsive web hosting platform. I cannot recommend them enough.

Garry Crosby

5 years ago

Mark provided superb service - rapid response, careful consideration of my requirements and great website design. Everything was wrapped up really quickly and with superb quality. Highly recommended.

Allan Moores

5 years ago

Wow! My website colouredglass.co.uk was running very slow with a previous hosting company, I signed up in minutes at 365i.co.uk Not only is my website super fast and loading in less than 3 seconds from 11 seconds, I am saving £23.81 per Month!!! - Keep up the good work Team365i

oliver honeywill

5 years ago

Really impressed with the on-boarding attention. I have not had service like this before.

Nick Kenyon

9 months ago

365i are fantastic! I'm not very good with IT and every one of my needs have been met with a friendly and beyond helpful response. My most recent issue (self created I may add) was dealt with swiftly by Mark who I cant thank enough for his efforts supporting me. Thank you for a great service!

Victor Bluett

5 years ago

I approached Mark at 365i to ask him to migrate my website to their server since my website was very slow on my existing server. Not only did he carry out the migration within 24 hours but he actually completely redesigned my website free-of-charge to a standard that I was blown away by. He then took me step-by-step through everything he had done so that I now feel that I can make any further changes myself should the need arise, although he assures me he is always happy to be contacted if I struggle. He has done a fantastic job and I would recommend him and 365i with no hesitation!

Sean H.B

2 months ago

After speaking with a few web companies, I decided to go with Mark and I'm glad I did. The website is fast, professional and performs brilliantly. I was amazed when he showed me it had achieved 100 out of 100 on Google PageSpeed. What impressed me most though was the ongoing support. Mark genuinely cares about his clients and wants their business to succeed. Highly recommended.

Curtis Williams

4 years ago

Whilst I haven't dealt with Mark directly as a client, a client of ours hosts with him and the dealings I have had with Mark have been great. Easy to talk to, helpful and knowledgeable.

Gerry Milner-Walker

2 weeks ago

Pre sales support has been exceptional. Detailed advice in a very friendly manner. At this time to be able to chat with a real human being who knows what they are talking about is a rarity these days with the take over of AI in so many areas. Thank you 365i

Lisa Percival

6 years ago

I would be absolutely lost without Mark at 365i. They have helped me no end - I was (am!) an absolute novice and it was such a relief that I could put all my confidence into Mark and 365i services. They have delivered above and beyond and I would recommend to anyone who either doesn't know where to start, or wants to recreate to make an impact. Thank you Mark and 365i!!

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Frequently Asked Questions

Common questions about the web design process, timelines, and working together.

How long does a website project take?

Most projects take 4-8 weeks from kickoff to launch. The timeline depends on scope, complexity, and how quickly you can provide feedback and content. During our discovery call, I'll give you an honest estimate based on your specific requirements, and I stick to it.

How much does a website cost?

Every project is quoted individually based on scope and complexity. A simple brochure site starts from around £1,500, while more complex sites with custom functionality will be higher. I'll always provide a clear, itemised quote with no hidden costs.

Do I get to see designs before you build?

Absolutely. You'll see wireframes and visual concepts before any code is written. I'll walk you through the designs, explain the thinking behind each decision, and incorporate your feedback. Nothing gets built until you're happy with how it looks.

How many design revision rounds do I get?

I don't impose strict limits on revisions. Reasonable changes are always accommodated because I'd rather get it right than rush through. That said, clear communication early on means major revisions are rarely needed.

Can I update the website myself after launch?

Yes. All sites are built on WordPress with an intuitive content management system. You'll receive training on how to update text, images, and blog posts. For more complex changes, I'm always here to help.

Will my website be mobile-friendly?

Every website I build is mobile-first. This means we design for smaller screens first, then enhance for larger displays. Your site will look and work beautifully on phones, tablets, and desktops. No pinching or zooming required.

Do you offer ongoing support after launch?

I do. Every client receives 30 days of post-launch support included. Beyond that, I offer affordable monthly maintenance plans covering updates, security monitoring, backups, and priority support. Our relationship doesn't end at launch.

Why should I choose a freelancer over an agency?

With me, you get direct communication with the person actually building your site. No account managers, no miscommunication. I bring 30+ years of experience, personal attention to every project, and the agility to respond quickly. Your project isn't one of dozens in a queue.

Ready to work with a web designer who actually listens?

Let's discuss your project and see how my process can deliver the results you need.

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