Mark has helped us numerous times with our website. His skills are second to none and he gets back to us very quickly with every project. We would definitely recommend him for all your web hosting and design needs.
How We Work
A straightforward web design process designed for clarity, collaboration, and results.
Every successful website starts with a solid foundation. As a Kettering web designer with over 30 years' experience, I've refined a professional web design process that delivers results without the usual agency headaches.
Whether you're a local business in Northamptonshire or a company anywhere in the UK, you'll work directly with me throughout your project. No account managers, no miscommunication, just a transparent project workflow that keeps you informed and in control at every stage.
Why a Structured Process Matters
Working without a clear process leads to missed deadlines, budget overruns, and websites that don't meet expectations. Here's what you get with a proper methodology:
No Surprises or Hidden Costs
You'll know exactly what you're paying for before we start. Clear scoping means no unexpected invoices halfway through your project.
Clear Milestones & Deliverables
Each phase has defined outputs and checkpoints. You'll always know where your project stands and what comes next.
Your Input Shapes Every Decision
This is your website, not mine. You'll have opportunities to review and provide feedback before anything is finalised.
Predictable Timelines
I give honest estimates based on real experience, not optimistic promises to win the job. When I say a date, I mean it.
The 5-Step Web Design Process
Every project follows this proven methodology. Here's what to expect when you work with me.
01
Discover
We start by understanding your business, goals, and audience. Through conversation and research, we identify what your website needs to achieve.
- Initial consultation call
- Business goals analysis
- Competitor research
- Target audience definition
- Technical requirements gathering
02
Design
We create designs that reflect your brand and engage your visitors. You'll see concepts and provide feedback before any code is written.
- Wireframe development
- Visual design concepts
- Mobile-first approach
- Revision rounds included
- Final design sign-off
03
Build
Your approved designs come to life with clean, fast, SEO-ready code. We build on WordPress for easy ongoing management.
- WordPress development
- Responsive implementation
- Performance optimisation
- SEO foundation
- Content population
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Let's discuss your requirements and see how we can work together.
Start the conversation04
Launch
After thorough testing, we launch your site on our optimised hosting platform. You'll receive training on managing your new website.
- Cross-browser testing
- Performance verification
- DNS and hosting setup
- CMS training session
- Go-live support
05
Support
Our relationship doesn't end at launch. We offer ongoing maintenance, updates, and support to keep your site performing.
- Ongoing maintenance plans
- Security monitoring
- Performance tracking
- Content update support
- Priority assistance
What Makes Our Process Different
Clear Communication
No jargon, no assumptions. I explain everything in plain English and keep you informed at every step of your website project.
Realistic Timelines
I give honest estimates based on real experience and stick to them. No scope creep, no surprise delays.
Personal Service
You work directly with Mark, not a rotating cast of account managers. Your project gets the proper attention it deserves.
How We Compare
Not all web design experiences are created equal. Here's what sets working with 365i Web Design apart from the typical agency experience.
| Aspect | 365i Web Design | Typical Agency |
|---|---|---|
| Communication | Direct with Mark, the person building your site | Account manager relay, messages lost in translation |
| Design Revisions | Unlimited reasonable revisions until you're happy | Capped at 2-3 rounds, then charged extra |
| Timeline Estimates | Honest estimates based on real experience | Overpromise to win the job, underdeliver later |
| Post-Launch Support | Ongoing relationship and maintenance options | Invoice and disappear until next project |
| Project Attention | Your project gets focused, dedicated time | One of dozens in a production queue |
| Pricing Transparency | Clear, itemised quotes with no surprises | Vague estimates, scope creep charges |
Verified Google Reviews
What Clients Say About Our Process
from 66 reviews
Amazing hosting with great support, always going above and beyond to help and make the clients happy. Recommended.
I’ve had a few websites over the years, so I thought I knew what to expect… I didn’t. The new Lockerfella site is way beyond anything I had in mind. The big one for me is performance. I know how important Google PageSpeed is, and this site hits 100 across the board, which I never thought I’d see. Fast, solid, and done properly. 365i is easily the best hosting I’ve used, with a team that really knows their stuff. You’d have to be mad to go anywhere else.
Mark @ 356i is a WIZARD. The work he has created on WordPress - Woocommerce is outstanding, Mark has created a game changing ecommerce store giving me absolutely satisfaction. His knowledge in the Web world is just impressive,their really isn't anything he doesn't know!
Very knowledgable and did a great job - I would definitely use again.
I approached Mark at 365i to ask him to migrate my website to their server since my website was very slow on my existing server. Not only did he carry out the migration within 24 hours but he actually completely redesigned my website free-of-charge to a standard that I was blown away by. He then took me step-by-step through everything he had done so that I now feel that I can make any further changes myself should the need arise, although he assures me he is always happy to be contacted if I struggle. He has done a fantastic job and I would recommend him and 365i with no hesitation!
Absolutely brilliant. Great value hosting and very high quality, but the support you get from Mark is second to none, he will literally bend over backwards to help you, even at silly o'clock on weekends. You just won't get this level of support anywhere else. And he really knows his stuff.
Thanks 365i for going above and beyond on my Daughters wedding website. A friendly, professional service, a good quality look and feel and functionality we didn't even know we needed. Would definitely recommend you !
I would be absolutely lost without Mark at 365i. They have helped me no end - I was (am!) an absolute novice and it was such a relief that I could put all my confidence into Mark and 365i services. They have delivered above and beyond and I would recommend to anyone who either doesn't know where to start, or wants to recreate to make an impact. Thank you Mark and 365i!!
Was very generous with his time late, at night. Guided me through an unusual technical change. Highly recommended.
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Ready to experience a web design process that actually works? Let's start your project today.
Get your free quoteFrequently Asked Questions
Common questions about the web design process, timelines, and working together.
How long does a website project take?
Most projects take 4-8 weeks from kickoff to launch. The timeline depends on scope, complexity, and how quickly you can provide feedback and content. During our discovery call, I'll give you an honest estimate based on your specific requirements, and I stick to it.
How much does a website cost?
Every project is quoted individually based on scope and complexity. A simple brochure site starts from around £1,500, while more complex sites with custom functionality will be higher. I'll always provide a clear, itemised quote with no hidden costs.
Do I get to see designs before you build?
Absolutely. You'll see wireframes and visual concepts before any code is written. I'll walk you through the designs, explain the thinking behind each decision, and incorporate your feedback. Nothing gets built until you're happy with how it looks.
How many design revision rounds do I get?
I don't impose strict limits on revisions. Reasonable changes are always accommodated because I'd rather get it right than rush through. That said, clear communication early on means major revisions are rarely needed.
Can I update the website myself after launch?
Yes. All sites are built on WordPress with an intuitive content management system. You'll receive training on how to update text, images, and blog posts. For more complex changes, I'm always here to help.
Will my website be mobile-friendly?
Every website I build is mobile-first. This means we design for smaller screens first, then enhance for larger displays. Your site will look and work beautifully on phones, tablets, and desktops. No pinching or zooming required.
Do you offer ongoing support after launch?
I do. Every client receives 30 days of post-launch support included. Beyond that, I offer affordable monthly maintenance plans covering updates, security monitoring, backups, and priority support. Our relationship doesn't end at launch.
Why should I choose a freelancer over an agency?
With me, you get direct communication with the person actually building your site. No account managers, no miscommunication. I bring 30+ years of experience, personal attention to every project, and the agility to respond quickly. Your project isn't one of dozens in a queue.
Ready to work with a web designer who actually listens?
Let's discuss your project and see how my process can deliver the results you need.
Start your project