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Client Communication

Keeping clients informed during a website build, and what happens when you don't.

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Client Communication on a Web Build: What AI Actually Fixed
Web Design 4 Sep 2026

Client Communication on a Web Build: What AI Actually Fixed

The update email is the one job on a web design project with no deadline attached, so it is the one that never gets written. We connected our project mailbox to an AI assistant and mapped what changed onto our five-step process. Here is the mechanism, the honest limits, and the fortnight of real client work behind it.

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